All applications for Citilink Access eligibility shall be processed within 21 days of the receipt of application. Applicants will be notified in writing of the eligibility determination.

In the event of eligibility denial, the applicant has the right of appeal within sixty days of the date of denial. All denial letters will be sent by certified mail.

All appeals will be evaluated by an Appeals Advisory Board. A decision regarding the appeal will be made within thirty days of receipt of the appeal request. Upon Certification of Eligibility, participants will receive written verification of acceptance and will be issued an ID card to be presented to the driver of the vehicle at each boarding. certifications will be for a two year period excepting those certifications initially termed temporary.

It is expected that cancellations will be handled in a timely fashion by the user in order to provide Citilink the opportunity to schedule a replacement rider. A user may be subject to suspension of service if a pattern of 'no shows' exists. Four 'no shows' within a thirty day period may be sufficient cause for suspension of riding priveledges for 30 days. Only trips missed within the control of the user will be considered as 'no shows'.

No limitations as to trip purpose will be imposed by the Citilink. Additionally, Citilink will not prioritize trips by purpose. With the exception of trips reserved within the allowable 14 day. advance registration period, users will be served on a first come, first served basis.

Citilink Access service will be provided within the normal operating hours of Citilink. Current weekday hours of operation are between 5:45 a.m. and 9:30 p.m. No holiday or Sunday service is provided on Citilink fixed routes or Citilink Access. Citilink Access service will be provided within the service area of Citilink. That service area is defined as a corridor 3/4 mile on each side of the current fixed route structure and a 3/4 mile radius from the end point of each route. All Citilink Access trips will then be required to originate and terminate inside the defined service area.

Fares for Citilink Access service are $2.50 per one way trip.

Access Certified riders can use fixed route buses for FREE with a new photo ID card.

A Citilink Access eligible person will be allowed traveling companions as space permits and the companions will be charged at the same fare as the participant. Origin and destination points must be the same.

Personal care attendants shall ride free. The need for a personal care attendant must be so indicated on the initial eligibility application for certification. If the applicant fails to indicate such a need, the additional rider will be treated as a companion and will be assessed the same fare as the certified user.

Trip scheduling will be available from 6:00 a.m. to 6:00 p.m. seven days per week. For days that the Citilink offices are not open answering facilities will be provided. Citilink will acknowledged by return telephone call the service request as soon as possible. Request for trips will therefore be accepted 365 days per year. Reservations will be accepted up to 14 days in advance of the trip date.

VISITORS

Visitors to the Fort Wayne area who are certified eligible for similiar service by the transit agency servicing them, will be accorded the same privilege while visiting. The ID issued by the home city will be sufficient to document eligibility. If no such documentation is available, Citilink may require proof of visitor status and proof of disability.

Visitor eligibility will be for a period of no more than 21 days after which local eligibility should be applied for.