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All applications for Citilink Access eligibility shall be processed within 21 days of the receipt
of application. Applicants will be notified in writing of the eligibility determination.
In the event of eligibility denial, the applicant has the right of appeal within sixty days of the
date of denial. All denial letters will be sent by certified mail.
All appeals will be evaluated by an Appeals Advisory Board. A decision regarding the appeal
will be made within thirty days of receipt of the appeal request. Upon Certification of
Eligibility, participants will receive written verification of acceptance and will be issued an ID
card to be presented to the driver of the vehicle at each boarding. certifications will be for a
two year period excepting those certifications initially termed temporary.
It is expected that cancellations will be handled in a timely fashion by the user in order to
provide Citilink the opportunity to schedule a replacement rider. A user may be subject to
suspension of service if a pattern of 'no shows' exists. Four 'no shows' within a thirty day
period may be sufficient cause for suspension of riding priveledges for 30 days. Only trips
missed within the control of the user will be considered as 'no shows'.
No limitations as to trip purpose will be imposed by the Citilink. Additionally, Citilink will not
prioritize trips by purpose. With the exception of trips reserved within the allowable 14 day.
advance registration period, users will be served on a first come, first served basis.
Citilink Access service will be provided within the normal operating hours of Citilink. Current
weekday hours of operation are between 5:45 a.m. and 9:30 p.m. No holiday or Sunday
service is provided on Citilink fixed routes or Citilink Access. Citilink Access service will be
provided within the service area of Citilink. That service area is defined as a corridor 3/4
mile on each side of the current fixed route structure and a 3/4 mile radius from the end
point of each route. All Citilink Access trips will then be required to originate and terminate
inside the defined service area.
Fares for Citilink Access service are $2.00 per one way trip.
A Citilink Access eligible person will be allowed traveling companions as space permits and
the companions will be charged at the same fare as the participant. Origin and destination
points must be the same.
Personal care attendants shall ride free. The need for a personal care attendant must be so
indicated on the initial eligibility application for certification. If the applicant fails to indicate
such a need, the additional rider will be treated as a companion and will be assessed the
same fare as the certified user.
Trip scheduling will be available from 6:00 a.m. to 6:00 p.m. seven days per week. For days
that the Citilink offices are not open answering facilities will be provided. Citilink will
acknowledged by return telephone call the service request as soon as possible. Request for
trips will therefore be accepted 365 days per year. Reservations will be accepted up to 14
days in advance of the trip date.
VISITORS
Visitors to the Fort Wayne area who are certified eligible for similiar service by the transit
agency servicing them, will be accorded the same privilege while visiting. The ID issued by
the home city will be sufficient to document eligibility. If no such documentation is available,
Citilink may require proof of visitor status and proof of disability.
Visitor eligibility will be for a period of no more than 21 days after which local eligibility
should be applied for.
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