You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone's battery dies while your pass is active.
When do I need an internet connection?
An internet connection is required in order to purchase your pass. An internet connection is also required to use your pass for the first time, and to refresh once each day if your pass is active for multiple days (e.g. monthly pass).
What happens if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
I need help with the app; who can help me?
Should you experience any technical issues with the app, please contact Token Transit, at email@example.com, calling 415-91-TOKEN (86536) or by using the "contact us" section of the app, under account settings which will have Token Transit email and phone number.
How do I know if my pass is active?
Active passes will be displayed under "passes in use," which immediately appears when the Token Transit app is opened. They display a "time left" section with time remaining until the pass expires
Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting "History." There will be a new entry every time you use a pass.
Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
Is my credit card information secure?
All personal and credit card information is securely stored, using encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant servers.
I don't have a credit or debit card; can I go to Citilink and pay with cash or check to pay for and load passes onto the app?
The only form of payment accepted by Token Transit is credit, debit or a prepaid debit card.
Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at firstname.lastname@example.org, calling 415-91-TOKEN (86536) or by using the "contact us" section of the app, under account settings which will have Token Transit email and phone number.
About Token Transit
Token Transit is a mobile app to pay for public transportation. Using the Token Transit app, riders can purchase transit passes on their smartphones and board the bus by showing the driver a pass on their phone. Transit agencies are choosing Token Transit as a rapidly deployable alternative to smartcards in order to to boost ridership, decrease costs, and improve service. Founded in San Francisco with the mission to increase access to public transportation across the United States, the company is helping transit agencies of all sizes provide an easy and convenient rider experience. For more information visit: www.tokentransit.com or download 'Token Transit' on your iPhone or Android.