Citilink Service Commitments

Mission Statement: To provide safe, courteous and dependable public transportation at the most reasonable cost to our community.

All Citilink passengers are entitled to:

• Transportation services regardless of race, gender, religion, national origin, or disability
• Courteous and professional service
• A safe and comfortable ride
• Current information on routes and services, upon request
• Announcement of major intersections, transfer points, routes and destinations
• Share your comments and concerns by calling 432-4546 or e-mail us.

To provide the safest and most comfortable experience for all passengers, the following are prohibited while riding the bus:

• Eating, drinking or smoking
• Consumption of alcoholic beverages
• Profanity or loud or disruptive behavior
• Playing of any audio device without headphones
• Hazardous materials (i.e.; gas cans, car batteries, etc.)
• Standing in front of the yellow or white standee line
• Littering, destroying or vandalizing any Citilink property
• Any other activity prohibited by law

Failure to respect any of these restrictions may result in removal from the bus

Public transportation is a "shared-ride" service; therefore, we ask that you:

• Board at a designated bus stop (or at a safe/accessible street corner)
• Wear shirts and shoes at all times
• Refrain from spraying products that may cause breathing discomfort for others
• Allow persons who are elderly or have disabilities to sit in the areas marked "Priority Seating"
• Allow the driver to secure all mobility aids such as wheelchairs and scooters.
• Proper securement is required for transport.
• Fold all strollers before boarding the bus – drivers are not to lift any items
• Maintain control of any children under your care
• Control the behavior and location of any service animal. Any other animal must be in a proper pet carrier.
• All animals must be properly groomed.
• Keep the aisle clear for safe movement of fellow passengers
• Remain seated until the bus comes to a complete stop
• Hold onto grab rails when standing
• Use caution when exiting/entering the bus – stand clear, do not cross in front of the bus
• Report any suspicious behavior to the bus driver
• Follow the instructions of the bus driver

Our Service Commitments are available to download in Spanish PDF or Burmese PDF.