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Service Commitments

photo of citilink bus

All Citilink passengers are entitled to:

  • Transportation services regardless of race, gender, religion, national origin, or disability
  • Courteous and professional service
  • A safe and comfortable ride
  • Current information on routes and services, upon request
  • Announcement of major intersections, transfer points, routes and destinations
  • Share your comments and concerns by calling 432-4546 or e-mail us.

To provide the safest and most comfortable experience for all passengers, the following are prohibited while riding the bus:

  • Eating, drinking or smoking
  • Consumption of alcoholic beverages
  • Profanity or loud or disruptive behavior
  • Playing of any audio device without headphones
  • Hazardous materials (i.e.; gas cans, car batteries, etc.)
  • Standing in front of the yellow or white standee line
  • Littering, destroying or vandalizing any Citilink property
  • Any other activity prohibited by law

Failure to respect any of these restrictions may result in removal from the bus

Public transportation is a “shared-ride” service; therefore, we ask that you:

  • Board at a designated bus stop (or at a safe/accessible street corner )
  • Wear shirts and shoes at all times
  • Refrain from spraying products that may cause breathing discomfort for others
  • Allow persons who are elderly or have disabilities to sit in the areas marked “Priority Seating”
  • Allow the driver to secure all mobility aids such as wheelchairs and scooters.
  • Proper securement is required for transport.
  • Fold all strollers before boarding the bus – drivers are not to lift any items
  • Maintain control of any children under your care
  • Control the behavior and location of any service animal. Any other animal must be in a proper pet carrier. All animals must be properly groomed.
  • Keep the aisle clear for safe movement of fellow passengers
  • Remain seated until the bus comes to a complete stop
  • Hold onto grab rails when standing
  • Use caution when exiting/entering the bus – stand clear, do not cross in front of the bus
  • Report any suspicious behavior to the bus driver
  • Follow the instructions of the bus driver

Our Service Commitments are available to download in Spanish PDF or Burmese PDF.

trip planner

ex. 503 West Wayne Street, Fort Wayne

ex. 300 East Main Street, Fort Wayne

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Please call Citilink at 432-4546 for schedule updates & confirmation.
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